Ups. Near Me (2024)

FAQs

How do I get someone on the line at UPS? ›

Call the UPS customer service phone number.

The number for UPS customer service is 1-800-742-5877. Note that the service hours for this number are Monday through Friday, from 8:00 a.m. to 12:00 a.m. EST. The best time to call to speak to an agent as soon as possible is 8:30 a.m.

If you want to pick up your package at a UPS Customer Center, your request must be received by 7 p.m. If you're unavailable when UPS attempts delivery at your address, UPS may deliver your package to a UPS Access Point^® location near your home, where your package will be held for you to pick up for 7 calendar days.

First and foremost, you can contact UPS directly by phone. The UPS customer service number is +1 404-828-6000. When you call this number, you will be connected to a customer service representative who can answer any questions you may have about your shipment or account.

(800) 742-5877

United Parcel Service / Customer service

When UPS delivers a package, they typically make three delivery attempts. If the first attempt is unsuccessful, the driver will leave a note on your door with information about the next delivery attempt. The package may be left with a neighbor or delivered to a UPS Access Point® location near you for pickup.

Start a claim within 60 days of the scheduled delivery for packages that have been lost or damaged, or if a collect on delivery (C.O.D.) payment wasn't received.

Track Your Package On-The-Go

Download the UPS App to get delivery updates on your phone and track your packages in real time.

There could be several reasons why your UPS package is taking longer than expected to arrive. Some common reasons include weather delays, high package volume during peak seasons, incorrect or incomplete address information, customs clearance delays for international shipments, and unexpected transportation issues.

If the recipient isn't home for a delivery, the driver will leave an InfoNotice at the point of delivery. This slip of paper shows the next scheduled delivery attempt, plus other options for receiving the package. These details can also be viewed on the dedicated tracking page for the order on the UPS website.

If you are unavailable when UPS attempts delivery at your address, UPS may deliver your parcel to a UPS Access Point^® location near your home, where your parcel will be held for you to collect for 10 calendar days. After 10 calendar days, your parcel will be returned to the sender as undeliverable.

Will UPS leave a package at the door without a signature? ›

Fact: Contrary to popular belief, UPS may leave the package in a secure location if no one is available to sign at the time of delivery.

If you have a paper bill or a 10-digit account number, call the phone number on your invoice. If you don't have an invoice, call 1-800-811-1648 for domestic billing support or 1-866-493-7140 for import billing support. How do I update an expired payment card?

If a package is misdelivered, UPS may issue a refund based on the value of the package. To apply for a refund, customers should file a claim with UPS and provide the tracking number and delivery confirmation information.

If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. If the package is found, UPS will not approve the claim and will route the package on to the recipient. UPS will notify you when the package is delivered.

877-289-6418, option 4 (other) I just was able to speak to a live UPS person about my delivery issue (3 failed delivery attempts, even though I was home, and now being returned to sender).

For help or information on the UPS Notifications text message program, send "HELP" to 94601. To cancel future SMS messages for packages in your order at any time, send "STOP" to 94601.

Text 'TRACK [Your Tracking Number]' to 69877 (MYUPS) and we'll tell you where your package is. Text 'LOCATE [Your Postal Code]' to 69877 (MYUPS) and we'll help you find the nearest location.